Last Updated: August 14, 2024

At Dacrazy Cesar, we are committed to providing you with high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 15 calendar days from the date of purchase to return an item.
• Non-Returnable Items: Custom videos, digital content, and any personalized items are non-returnable. Additionally, intimate wear such as thongs cannot be returned for hygiene reasons.

2. Refunds

• Process: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Time Frame: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [dacrazycesar@support] to arrange the exchange.

4. Cancellations

• Digital Content: Due to the nature of digital content (e.g., custom green screen videos), cancellations are not allowed once the order is processed.
• Physical Products: If you wish to cancel an order for physical products (shirts, mugs, or thongs), please contact us as soon as possible. Orders that have already been shipped cannot be canceled.

5. Contact Us

If you have any questions on how to return your item or need further assistance, please contact us at:

Email: [dacrazycesar@support]